Last updated: March 21, 2026

1. Introduction

INTELLURA LLC-FZ ("we", "us", or "our") operates the NTELLURA Compatibility AI application ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using NTELLURA, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

NTELLURA Compatibility AI is designed for structured compatibility analysis. We do not support or allow any form of compensated interactions, gifting for companionship, or paid interactions. Premium features are cosmetic and informational only — they do not affect connection ranking, discovery order, or access to other users.

2. Information We Collect

2.1 Information You Provide Directly

• Account information: Name, email address, phone number, date of birth, password

• Profile data: Age, gender, sexual orientation, photographs, biography, interests, relationship intent

• Identity verification: Video recordings for verification purposes

• Location data: Country, city, and precise GPS coordinates (when you grant permission)

• Communications: Messages exchanged with other users, reports, and support requests

• Preferences: Connection preferences including ethnicity, nationality, and age range filters

2.2 Information Collected Automatically

• Device information: Device type, operating system, unique device identifiers, mobile network information

• Usage data: Features used, pages visited, actions taken, time and duration of use

• Log data: IP address, browser type, referring/exit pages, access times, error logs

• Activity data: Browsing patterns, compatibility interactions, profile views

• Cookies and similar technologies: Session data, preferences, analytics identifiers

2.3 Information from Third Parties

• Social login providers: If you sign in via Apple or Google, we receive your name, email, and profile picture

• App Store/Play Store: Subscription status and purchase validation data (no payment card details)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Create, maintain, and secure your account

• Provide connection recommendations and compatibility scoring

• Enable messaging and communication between connected users

• Process and manage subscriptions and premium features

• Verify user identity and prevent fraudulent accounts

• Enforce our Terms of Service and community guidelines

• Investigate and address reports of abuse, harassment, or policy violations

• Improve, personalize, and optimize the Service

• Send important service-related notifications

• Comply with legal obligations and respond to lawful requests

• Protect the safety and security of our users

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your information includes:

• Consent: You have given consent for processing for specific purposes (e.g., location data, marketing)

• Contract performance: Processing is necessary to provide the Service you requested

• Legitimate interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, service improvement)

• Legal obligation: Processing is necessary to comply with applicable laws

5. Sharing Your Information

We may share your information in the following circumstances:

• With other users: Your profile information (name, age, photos, bio, interests, location) is visible to other users as part of the core Service functionality

• Service providers: Third-party companies that assist in operating the Service (hosting, analytics, customer support), bound by confidentiality obligations

• Legal requirements: When required by law, regulation, subpoena, court order, or governmental request

• Safety and protection: To protect users' safety, prevent fraud, address security issues, or protect our legal rights

• Business transfers: In connection with a merger, acquisition, bankruptcy, or sale of assets, your data may be transferred

• With your consent: We may share information for other purposes with your explicit consent

We do NOT sell your personal information to third parties. We do NOT share your data with advertisers.

6. Data Storage, Security, and Transfers

Your data is stored securely using industry-standard encryption and security practices. We implement:

• Encryption of data at rest and in transit (TLS/SSL)

• Row-level security policies for database access control

• Secure authentication protocols with hashed passwords

• Regular security audits and vulnerability assessments

• Access controls limiting employee access to personal data

Your data may be transferred to and processed in countries other than your country of residence. By using the Service, you consent to such transfers. We ensure appropriate safeguards are in place for international data transfers in accordance with applicable data protection laws.

Disclaimer: While we implement commercially reasonable safeguards, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data and shall not be liable for any unauthorized access, disclosure, or data breach beyond our reasonable control.

7. Your Privacy Rights

7.1 All Users

Regardless of your location, you have the right to:

• Access and review the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Delete your account and associated data through the app's Profile settings

• Withdraw consent for optional data processing at any time

7.2 European Economic Area (GDPR)

If you are in the EEA, you additionally have the right to:

• Object to processing of your data

• Request restriction of processing

• Data portability (receive your data in a structured, machine-readable format)

• Lodge a complaint with your local data protection authority

7.3 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information is collected, used, shared, or sold

• Request deletion of your personal information

• Opt-out of the sale of personal information (we do not sell your data)

• Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at info@intellura.net or use the account deletion feature in the app.

8. Data Retention

We retain your personal data for as long as your account is active and as needed to provide the Service. When you delete your account:

• All personal data, photos, and verification videos are permanently deleted

• Connection history, messages, and activity data are removed

• Reports you filed or received may be retained for safety purposes

• Anonymized, aggregated analytics data may be retained indefinitely

• Data required for legal compliance may be retained as required by law

9. Children's Privacy

NTELLURA is strictly intended for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has created an account, we will immediately terminate the account and delete all associated data. If you believe a minor is using our Service, please report it to us at info@intellura.net.

10. Third-Party Services

Our Service integrates with or uses the following third-party services:

• Apple App Store & Google Play Store: Subscription management and payment processing

• Apple Sign-In & Google Sign-In: Authentication

• Cloud infrastructure providers: Data hosting and storage

• Analytics services: App performance and usage analytics

Each third-party service operates under its own privacy policy. We encourage you to review their respective policies. INTELLURA LLC-FZ is not responsible for the privacy practices of third-party services.

11. Push Notifications

We may send push notifications for connections, messages, and important service updates. You can disable push notifications at any time through your device settings. Disabling notifications will not affect your ability to use the Service.

12. Limitation of Liability

To the maximum extent permitted by applicable law, INTELLURA LLC-FZ shall not be liable for:

• Any unauthorized access to or disclosure of your personal data

• Any actions taken by other users based on your profile information

• Any consequences arising from interactions with other users, online or offline

• Any loss or damage resulting from your reliance on information provided by other users

• Data loss due to circumstances beyond our reasonable control

You use the Service at your own risk and are solely responsible for your interactions with other users.

13. Warning System, Content Monitoring, and Account Enforcement

NTELLURA maintains a three-strike warning system and uses automated content moderation to monitor chat messages for prohibited content, including sexual, gambling, and violent material.

13.1 Automated Content Moderation

All messages sent through our chat system are automatically scanned by our content moderation system. When prohibited content is detected:

• The message is blocked from being delivered

• A violation record is created including: the violation type, flagged content, your user ID, and timestamp

• The violation is reported to our admin team with your full account details for review

• You receive a warning notification

This data is collected and processed for the purpose of enforcing our Terms of Service, maintaining community safety, and complying with Apple App Store and Google Play Store content policies.

13.2 Warning System

When you receive a warning (whether from automated moderation or manual admin action), you are notified by email and in-app notification. Warnings are recorded and stored as part of your account history.

Upon receiving a third warning, your account will be automatically suspended pending administrator review. During suspension, all your personal data remains stored but is inaccessible to you and hidden from other users.

An administrator will review your case and may:

• Restore your account access

• Extend the suspension

• Permanently ban or delete your account

We retain warning history, violation records, suspension records, and related activity logs for the purpose of enforcing our Terms of Service, investigating reports, and ensuring community safety.

14. Account Deletion and Data Removal

When you or an administrator deletes your account, all personal data is permanently and irrecoverably removed, including:

• Profile information, photos, and verification media

• Connections, messages, and conversation history

• Activity logs and usage data

• Subscription records (though payment history may be retained by Apple/Google)

⚠️ Account deletion is final and cannot be undone. There is no recovery process. Once deleted, you cannot restore your account, retrieve your data, or reclaim any connections or conversations. No refund is provided for any active subscription.

To use NTELLURA again after account deletion, you must create an entirely new account.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Updating the "Last updated" date at the top of this page

• Sending a notification through the Service

• Requiring re-acceptance for significant changes

Your continued use of the Service after changes are posted constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Company: INTELLURA LLC-FZ

Email: info@intellura.net

Website: intellura.ae

We will respond to your inquiry within 30 days.

© 2026 INTELLURA LLC-FZ. All rights reserved.